I joined Jebsen Consumer in 2012 and have been growing with Dyson ever since. My development journey began with a position as a Retail Supervisor but a new pathway soon appeared—I was appointed as a Training Manager.
My responsibilities include conducting lectures and training sessions, coaching our frontline colleagues as well as going on regular site visits. The movement from retail to training came with a steep learning curve. Each new responsibility was a challenge but I chose to see this as an opportunity, so I approached my role with a conviction that in order to teach, I had to learn. This conviction supports me until now, to develop myself as a training professional.
Over time, I discovered that the best way to learn is to enjoy the learning process. I now study for an MBA and take professional training courses. I also learn from the people I encounter. In my interactions with Product Specialists, I learn from their varied on-the-ground experiences; from Key Account Management team and Retail Supervisors, I pick up sales knowledge; from our Marketing team, I learn about product and pricing strategies; and from my colleagues in administration, I learn about serving internal clients.
That is how I have spent the last three years as a Training Manager—learning, teaching and learning more. Today, I still would not claim myself as an excellent trainer but I think I am able to build rapport and earn the recognition of my colleagues. I am thankful to them for having an open and positive attitude towards training and for giving me the confidence in developing my career in this profession.