Displayed Job Title
CRM Executive
Job Function
Marketing and Communications
Business Line
Hong Kong
Job Description

Purpose of the Job

  • Responsible the maintenance and update of customer data base for sales / marketing insight


  • Provide support in developing and implementing marketing plans and related initiatives, including member events and activities 
  • Responsible for the development and mailing arrangement for the marketing or communication materials 
  • Liaise with external vendors to coordinate and execute CRM initiatives to widen existing database and explore opportunities, such as joint promotions and VIP premium sourcing 
  • Manage and manipulate the database to generate reports and analyse results for all CRM initiatives 
  • Assist in updating operation manuals 
  • Update promotion and VIP settings in the system 
  • Assist in responding and resolving all customer inquiries and complaints


  • Degree holder in Marketing, Business Administration or related disciplines
  • At least 2 years’ CRM experience, preferably in FMCG, health food or beauty industry 
  • Familiar with statistical reports compilation and data analysis 
  • Strong analytical, communication and interpersonal skills 
  • Initiative, self-motivated and good time management skill 
  • Able to work under pressure and multi-task 
  • Knowledge of online marketing and CRM system (i.e. AX CRM) is preferable 
  • Good command of PC skills 
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)

Success Breeds Success.

With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.

We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.

At Jebsen, success breeds success.