Displayed Job Title
Aftersales and Technical Services
Purpose of the Job
- Oversees the operation of the designated Service Centre to achieves business targets and maintains customer satisfaction standards.
- Direct the Service team to achieve the business and department targets & KPIs
- Make sure the execution and application of Porsche Service Process with good quality standard, and comply with principal’s audit requirements
- Maintain a high-quality Body & Paint as well as mechanical repair service, to reduce returns to the workshop
- Ensure smooth operations by overseeing daily activities, resolving operational issues, and ensuring compliance with policies and procedures
- Address customer enquires or complaints promptly, with the aim to maintain customer satisfaction level
- Create and leverage collaborative partnerships among the teams in Service Centre
- Manage staff performance by setting performance goals, providing feedback, and coaching
- Manage the work environment with sufficient tools & facility to support the operations of the Centre
- University graduate in Business / Engineering is preferred
- At least 6 years after sales experience in Automotive Service with at least 3 years at supervisory level
- Experience in German vehicles is an advantage
- Previous experience in dealing with clients on after sales service and complaints
- Good spoken and written English and Chinese (Cantonese & Mandarin)
- Hands-on PC skills in Microsoft Word, Excel and PowerPoint
- Self-motivated, good interpersonal and communication skill
- Able to work under pressure and customer oriented
Success Breeds Success.
With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.
We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.
At Jebsen, success breeds success.