Displayed Job Title
Assistant Customer & Technical Service Manager
Job Function
Customer Services
Business Line
Hong Kong
Job Description
Purpose of the Job
  • The incumbent manages to lead both customer service counter & technical teams. It covers daily supervision on customer service counter operation, managing & resolving complaints, monitoring & ensure technical service & repairing status in productive & efficient way. 
  • Lead, monitor and support daily operation of customer & technical service team to ensure delivery of high service level
  • Closely monitor customer booking, outsourced call center & email enquiries to ensure it hits company KPI target
  • Handle escalated customer complaints & resolve complaint cases in both verbal & written forms in professional & timely manner
  • Monitor outstanding customer cases and ensure those cases are timely and promptly settled
  • Collaborate with inter-department and provide feedback to commercial team on abnormal product defective cases
  • Conduct periodic review of workflow and formulate improvement plan to enhance productivity & operation excellence
  • Prepare regular reports & analysis for review and work closely with Principals on reimbursement in timely manner
  • Ensure the storeroom is always clean & well-organized. Proper storage of all stocks / spare parts/ materials and cleanliness of repairing workplace which complies to safety regulation is a must
  • Responsible for inventory & equipment stock take and cycle count process to ensure no inventory loss / discrepancies
  • Provide regular coaching and training to the team
  • Responsive & provide ad hoc support, if necessary 


  • Degree holder or related disciplines 
  • At least 6 years’ experience with 2 years’ experience in a managerial or supervisory role
  • Knowledge in workshop management and industrial work safety compliance would be an advantage
  • Well-organized, self-motivated, excellent communication and problem-solving skills
  • Good interpersonal skill, detail-minded, patient and customer-oriented
  • Able to work independently and under pressure
  • Good PC skills, analytical and numerate
  • Good command in both spoken and written Cantonese, English and Mandarin
  • Shift duty on Saturdays
  • Immediate available is preferred  

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With over 100 years of history, Jebsen’s success has been made possible through our commitment to our partners, to our communities, and to our most valuable asset — our people.

We offer dedicated and talented individuals the opportunity to engage with a family of premium global brands. Employees who pursue excellence are given a diverse platform that provides continuous development and career exposure.

At Jebsen, success breeds success.