Displayed Job Title
Service Desk Specialist
Job Function
Business Line
Purpose of the Job

The Service Desk Specialist will be responsible to provide support to business users on the array of applications that make up of our IT infrastructure, provide 1st tier operation and service management support to resolve end user issues. 

  • Handle Level 1 service-related IT cases and escalate to Level 2/3 support if needed
  • Support business users in different office locations
  • Provide timely support and troubleshooting services related to business user issues, such as computer hardware and software problems, network issue etc.
  • Support modern digital workplace technologies, including but not limited to TEAMS, Smart devices, digital solutions etc. 
  • Install/ Upgrade/ Support/ Configurate of software and hardware equipment (Desktop, Laptop, Printer, Mobile Devices, etc.)
  • Communicate effectively with business users in solving their technical issues
  • Assist in event settings and support in basic AV System
  • Assist to coordinate and escalate the support to third party vendors
  • Prepare user manual or procedure to vendors
  • Cooperate with the other IT colleagues to ensure all helpdesk incidents and service requests tickets can be resolved without breach of Service Level Agreement 
  • Perform ad-hoc duties as assigned
  • Diploma or above in Computer Science, Information Technology, or related disciplines
  • 2 years’ experience of IT service support
  • Experience in End User Computing troubleshooting 
  • Experience in MAC and Mobile device troubleshooting is an advantage
  • Good communication and problem-solving skill 
  • Self-motivated, responsible, proactive and a good team player 
  • Good command of written and spoken English and Chinese
  • Candidate with more experience will be considered as Senior Service Desk Specialist


歷經百年商海磨礪,捷成的成功始終源於我們對合作夥伴、社會團體,以及我們最寶貴的財富 —— 捷成員工的忠實承諾。